STOP-STAY™ Warranty

Every STOP-STAY™ Door Safety System includes a 1-year warranty from your purchase date. Register once, and if a strut ever wears out, file a claim here. No phone call needed.

Register my STOP-STAY File a warranty claim
1

Register

Takes about a minute. Bought from a dealer? You're covered too.

2

Strut wearing out?

File a claim with a short video of each door showing it not opening or not staying open.

3

We ship it

Your replacement ships to you free. We'll email tracking when it's on the way.

Register your STOP-STAY

Register as soon as your STOP-STAY is installed so your coverage is on file.

You're registered. Your STOP-STAY coverage is on file. If a strut ever wears out, come back to this page and file a claim.

File a warranty claim

For STOP-STAY struts within 1 year of purchase. Out of warranty? Buy a replacement strut.

How to film your video (10–15 seconds): stand behind the van, open the rear door all the way, let go, and keep filming for a few seconds so we can see the door not opening fully or not staying open. Replacing both struts? Send one video of the passenger rear door and one of the driver rear door.

Bought from canyonadventurevans.com? No order number needed. We'll find your order by your email.

One strut: add the video for that door. A pair: add both. Film it right from your phone. We'll shrink big videos for you automatically.

Passenger rear door
Driver rear door
Having trouble adding a video?

No problem. Check the box below and email your videos to info@canyonadventurevans.com. Include your name so we can match them to your claim.

You'll confirm your shipping address on the next screen. Replacement and shipping are free, and there's nothing to pay.

Questions

How long is the warranty?

1 year from your purchase date.

I bought my STOP-STAY from a dealer. Am I covered?

Yes. Register and file claims right here. Add a photo of your receipt when you file a claim.

Why do struts wear out?

Doors carrying a tire carrier, ladder or storage box put extra load on the struts.

Your STOP-STAYs come with 8 end caps: 4 plastic ones pre-screwed on, and 4 metal ones in a separate bag. If you have heavy rear doors, we recommend unscrewing the plastic end caps and screwing on the metal ones. They're far more durable, but don't pop off as quickly and easily as the plastic ones.

My STOP-STAY is out of warranty.

You can buy a replacement strut, single or pair.

Need help?

Call (747) 202-0354 or email info@canyonadventurevans.com.

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