Refund policy

30-Day Return Window

• Eligibility: Products can be returned within 30 days of purchase.
• Condition: For a full refund, products must be in new condition.
• Process:
  • Contact us via phone at 747-202-0354 or email at info@canyonadventurevans.com.
  • Submit a return or repair request.
  • A return label will be provided by us.

Shipping Costs

• Fault on Our Side: If the return is due to our error (e.g., damaged, incorrect, or missing item), we will cover the shipping costs.
• Customer Choice: For returns due to customer preference, the customer is responsible for shipping costs.

Restocking Fee

• Within 30 Days: No restocking fee for items returned in new condition.
• After 30 Days: A 20% restocking fee, plus shipping costs, applies to late returns.
• Pet Bowls are subject to a 20% restocking fee due to sanitary reasons

Custom Orders

• Refunds: Custom orders are non-refundable.

Refunds

• Processing: After receiving the item in new condition, we will issue a refund minus shipping costs (if applicable).
• Credit Card Transaction Fees: Non-refundable, amounting to 2.5% of the total transaction.

Damaged Items

• Reporting Damage: Send pictures with a repair request if an item arrives damaged.
• Replacement: If a product arrived damaged, we will ship a replacement for the damaged item at our expense.

Order Cancellation

• If you need to cancel your entire order due to unforeseen circumstances, please contact us to discuss a refund. Credit card transaction fees are non-refundable.