Return Policy for Canyon Adventure Vans
30-Day Return Window
- Eligibility: Products can be returned within 30 days of purchase.
- Condition: For a full refund, products must be in new condition.
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Process:
- Contact us via phone at 747-202-0354 or email at info@canyonadventurevans.com.
- Submit a return or repair request.
- A return label will be provided by us.
Shipping Costs
- Fault on Our Side: If the return is due to our error (e.g., damaged or incorrect item), we will cover the shipping costs.
- Customer Choice: For returns due to customer preference, the customer is responsible for shipping costs.
Restocking Fee
- Within 30 Days: No restocking fee for items returned in new condition.
- After 30 Days: A 20% restocking fee, plus shipping costs, applies to late returns.
Custom Orders
- Refunds: Custom orders are non-refundable.
Refunds
- Processing: After receiving the item in new condition, we will issue a refund minus shipping costs (if applicable).
- Credit Card Transaction Fees: Non-refundable, amounting to 2.5% of the total transaction.
Damaged Items
- Reporting Damage: Send pictures with a repair request if an item arrives damaged.
- Replacement: We will ship a replacement for the damaged item at our expense.
Order Cancellation
- If you need to cancel your entire order due to unforeseen circumstances, please contact us to discuss a refund. Credit card transaction fees are non-refundable.